Frequently Asked Questions

Registration

How do I register on TradeAsia?

Please visit this link, complete the registration form and submit, you will receive an confirmation email, please click the link to activate your account, the link only valid in 3 days.

Can I register more than one account on TradeAsia?

Sure. You may register more than one accounts, however, one email only can register one account.

What can I do if I forget my account ID and email address?

To help you retrieve your account, please provide the information below as much as possible and contact us.
  • Email address used for registration
  • Contact Person Name
  • Company Name
  • Company Address
  • Telephone Number
  • Fax Number

I already registered as a member, but I can't log in?

  • You may enter the wrong password, or the CAPS LOCK function is on.
  • please visit this link to reclaim your password.

I want to change my email, but I don't have access to my old one.

To help you change your email, please provide the information below as detail as possible and contact us.
  • Email address used for registration (if possible)
  • Contact Person Name
  • Company Name
  • Company Address
  • Telephone Number
  • Fax Number

Why can’t I receive the activation email?

  • Please check if your mailbox is full or if it goes to trash/spam folder.
  • If the link is invalid, please Contact Us to activate your account.

Why am I unable to register on TradeAsia?

There are several issues caused you unable to register on TradeAsia:
  • The email address already registered.
  • TradeAsia DO NOT accept free email as registration, please try to register by valid email address.

Please sign in to TradeAsia regularly.

Please login at least once in every six months to maintain active membership.

How do I unsubscribe from your mail list?

If you don't want to receive notification emails from TradeAsia, please provide the information below and send to Contact Us.
  • Email address used for registration/ login
  • Password

Member Service - FAQ

Forgot password

If you forgot password, please visit this link to reclaim your password, the password will be sent to your login account (mailbox).

Forgot Login Account

If you forgot login account, please provide us the information below and Contact Us
  • Email address used for registration (if possible)
  • Contact Person Name
  • Company Name
  • Company Address
  • Telephone Number
  • Fax Number

Changing Password

Login to TradeAsia: > My Account > Setup Password, enter the new password in “password” and “reconfirm password” box, submit.

Changing Login Account (email)

Login to TradeAsia: > My Account > Setup Password, enter the new email address in “Account (Member ID)”, submit.

Can I cancel my account/membership?

For Free Member: We are sorry that that you no longer want to be a member of TradeAsia. Kindly note that once you apply to delete account on TradeAsia, you will lose access to your TradeAsia account​, including all your contacts and messages on TradeAsia.
To cancel your account on TradeAsia, please provide us the information below and send to Contact Us
  • Email address used for registration
  • Password
  • Contact Person Name
  • Company Name
  • Telephone Number
  • Fax Number
For Gold Member: Once the payment is made, Gold Membership cannot be cancelled, the gold member service will be continued until the validity period to the end.

Can I register multi accounts on TradeAsia?

Yes. You may register more than one accounts on TradeAsia. However, one email can register for an account, one email with multi accounts doesn’t work on TradeAsia.

For Buyer

How to find Supplier on TradeAsia?

There are 2 options to find more suppliers on TradeAsia.
1. Posting Buying Lead    2. Search Product/Category

1. Posting Buying Lead
  • For Non- Member: Please visit this link for posting buying lead.
  • For Member: If you are MEMBER, please log in first before you post trade leads. Sign In
  • Posting buying lead on TradeAsia for FREE, even though you are NOT our member.
  • Your buying lead will be approved in 48 work days.
  • More tips to get more suppliers contact you directly.


2. Searching Product/Category
  • Find a product by keywords or category in the main page by this link

How to contact Suppliers?

  • Select the product that you’re interested in, send an inquiry to the supplier.
  • Go to the supplier home page, click “Contact Us”:
    i. Call or send an email to the supplier directly
    ii. Fill in the form and send message to the supplier on TradeAsia.

For Suppliers

I want to get more business opportunities on TradeAsia.

There are 5 ways to find more buyers on TradeAsia.

1.1 Searching Buy Lead (Highly Recommend)
You may find the specific buyers by searching buy leads, this service only for Gold Member in Premium Package. Reply the buyer through TradeAsia System.




1.2 Trade Match System (Highly Recommend)
This service is only available for Gold Member in Premier Package.



1.3 Posting Sell Lead
  • Please login before posting sell lead, if you’re not member yet, Join Us now!
  • Posting sell lead on TradeAsia for FREE.

1.4 Posting Sell Lead
  • Login in to TradeAsia, please follow the steps below to upload your products on TradeAsia.

1.5 Advertise with us
We have several Adverting Plans on TradeAsia home page, please visit our advertisement link to get more information about our AD.
If you would like to know more details about AD on TradeAsia, please email to contact_us@etradeasia.com


Membership Comparison

What are the differences between Gold Member and Free Member?

Membership Comparison
Gold Member
  • Priority Ranking
  • Priority Ranking on Searching Result
  • Product Exposure on TradeAsia Home Page
  • Viewing Leads Buyer Database
  • Trade Match Service
  • Unlimited Posting Products
  • Unlimited Posting News
  • Posing Sell Lead 5/daily
  • Resending Sell Leads Service
  • Trade Alert
  • Verified Icon
Free Member
  • Posting 20 Products
  • Posting 5 News
  • Posing Sell Lead 1/daily
  • Trade Alert

Gold Membership

What are the differences between these Gold Membership?

Gold Membership Comparison
Premium Package
  • 1st Priority Ranking
  • 6 Priority Ranking on Searching Result
  • Product Exposure on TradeAsia Home Page
  • Viewing Buyer Database
  • Trade Match Service
  • Unlimited Product Posting
  • Unlimited Posting News
  • Posing Sell Lead 5/daily
  • Resending Sell Leads Service
  • Trade Alert
  • Verified Icon
US$ 599/year
Standard Package
  • 2nd Priority Ranking
  • 4 Priority Ranking on Searching Result
  • Unlimited Product Posting
  • Unlimited Posting News
  • Posing Sell Lead 5/daily
  • Resending Sell Leads Service
  • Trade Alert
  • Verified Icon
US$ 399/year
Basic Package
  • 3rd Priority Ranking
  • 2 Priority Ranking on Searching Result
  • Unlimited Product Posting
  • Unlimited Posting News
  • Posing Sell Lead 5/daily
  • Resending Sell Leads Service
  • Trade Alert
  • Verified Icon
US$ 299/year

Free Membership

What are the differences between Selected Member and Free Member?

You have to be a free member first before applying for Selected Member.
Gold Membership Comparison
Selected Member
  • 4th Priority Ranking
  • Posting 20 Products
  • Posting 5 News
  • Posing Sell Lead 2/daily
  • Posting Buy Lead Unlimited
  • Trade Alert
  • Verified Icon
FREE

(Only for Free Member Applying)
Free Member
  • Posting 20 Products
  • Posting 5 News
  • Posing Sell Lead 1/daily
  • Posting Buy Lead Unlimited
  • Trade Alert
FREE

Trade Match System

What is Trade Match System?

Trade Match System is an auto-analyzing matching service from buyers’ demands to suppliers.

What are the benefits of Trade Match System?

Trade Match Service provides you with quality inquiries, once the buyers posted inquiries on TradeAsia, you will receive email notification, and reply to them directly.



Why Trade match system is not available for my account?

Trade Match System only available for Gold Member – Premium Package, if your would like to know more about Gold Member on TradeAsia, please visit this page: https://www.etradeasia.com/goldmember.htm

Inquiry

How to send inquiry?

Clink on the product that you’re interested in, send message which is below the product. The inquiry will be sent to the supplier directly. The supplier will reply you through TradeAsia system. Once the supplier replies you, you will get a notification email from TradeAsia. Please make sure the email address is correct before sending out.

How to reply inquiry?

Please login to My Manager, Trade Inquiries > Inquiry List, replying the buyer through TradeAsia system.

Can I send inquiry if I'm not a member on TradeAsia?

Yes. You may send inquiries on TradeAsia, please make sure all the contact details are correct, especially email address.

Can I send inquiry without log in to TradeAsia?

Yes. You may send inquiries without login, please make sure all the contact details are correct, especially email address.

News

How to post News on TradeAsia?

Login to TradeAsia: > My News > News Manager, [item] select “Add New”, completed all the information, submit.

How many News can I post on TradeAsia?

For Gold Member: Unlimited
For Selected Member: 5/daily
For Free Member: 5/daily

TradeAsia Alert

What is TradeAsia Alert?

TradeAsia Alert is a FREE service which sending to members on TradeAsia. TradeAsia Alerts contains the latest buying demands and featured products on TradeAsia.

How to subscribe TradeAsia Alert?

Login to TradeAsia: > My Trade Alert > Setting, select “Subscribe to Trade Alert”, choose the industries that your products related to, submit.

How to unsubscribe TradeAsia Alert?

Login to TradeAsia: > My Trade Alert > Setting, select “Unsubscribe”, submit.

Trade Lead

What is Buying Leads and Selling Leads?

Buying Leads: buyers’ demands.
Selling Leads: products that suppliers can provide buyers.

How many buying leads can I post?

For Gold Member: unlimited
For Selected Member: unlimited
For Free Member: unlimited

How many sell leads can I post?

For Gold Member: 5/daily
For Selected Member: 2/daily
For Free Member: 1/daily

My Company

My Home Page

On TradeAsia page, please select “Supplier”, enter your company website or company name in the search box, your company information will be on the search result, click into the link, you will get into “My Home Page”.

How to edit my company information?

Login to TradeAsia: > My Company > Company Information, edit your company details.

My Products

How many products can I display on TradeAsia?

Free Member: 20 products
Gold Member: Unlimited

How to create category on TradeAsia?

Login to TradeAsia: > My Products > Product Manager, [Item] select “Add Product”, fill in all the product details, submit.
TIPS: add product in category, make your products easy to find by category.

How to post products on TradeAsia?

Login to TradeAsia: > My Products > Product Manager, [Item] select “Add Product”, fill in all the product details, submit.

How to post new products?

Login to TradeAsia: > My Products > Product Manager, [Item] select “Add Product”, fill in all the product details, on Setting area click “Add to New Product” and set up the duration, submit.

How to edit my products?

Login to TradeAsia: > My Products > Product Manager, select the product that you want to edit, [Item] select “Edit”, click submit after finished editing.

How to delete my products?

Login to TradeAsia: My Products > Product Manager, select the product that you want to delete, [item] select “Delete”.

What is featured products?

The featured products will be shown on your home page, which can catch buyer attention at the first glance. If you have many products want to display on TradeAsia, we highly recommend you use featured products function.
Login to TradeAsia: My Products > Product Manager, select the product that you want to, [item] select “Edit”, on Setting area click “Main Product”, submit.

How to make my product get more exposure on TradeAsia?


Trash

All your removed categories/products are in My Products > Trash, they can’t be restored once you deleted them from Trash.
TIPS: For Free Member: Products in trash also count in your 20 number of products, please make sure you have deleted the removed products in Trash.

Logistics & Freight

Can I buy products on TradeAsia? What is the payment method used on TradeAsia?

We do not provide any payment services on TradeAsia, according to TradeAsia Terms of Service (https://www.etradeasia.com/termsofservice.html ), any product posted on TradeAsia Sites shall not violate any Third Party Rights.
If you would like to purchase on TradeAsia, please contact the supplier directly, the payment methods depend on the suppliers.

Fraud Prevention

Ways to Recognize Trustworthy Buyers

  • Be vigilant on big and urgent orders from companies or even government overseas. Evaluate the authenticity of the order before taking it.
  • Generally research on potential buyers on any online search engine to check their reputation.
  • Be cautious of buyers who do not ask you of specific product details but claim their high interest in your products, and who are not concerned with the shipping time, quality, price of the products, and not willing to discuss more details about the deal with you.
  • Never response to any request to update your account information. Those might be scams that may lead to identity theft. Most legitimate companies and websites never send unsolicited emails or instant messages to request for any personal information or passwords.
  • Be vigilant with companies from countries which are often associated with scammers.

What is Phishing/Fishing?

Phishing is a fraudulent means of attempting to obtain personal information, such as user names, passwords, credit card details, etc., or any other valuable data by pretending to be a reliable person or company.
Phishing messages are mostly sent by emails or instant messenger. Scammers use phishing emails to cheat TradeAsia honest traders and harmfully influence on the trading environment. This fraud was generally invented to cheat you of your TradeAsia membership, including member ID, password, and other account information. When acquired, fraudsters will sign in to your account, pretend to be you, and commit scams in your name. In other way, they may take you to a scam website, ask you to make payment and steal your money.

How Phishing emails work?

Step 1: Mass mailing from fraudsters
Step 2: Ask you to click a link which may pretend to be a company information or product details, etc. in the email
Step 3: Direct you to a scam website

Typical Phishing Emails

Phishing emails are usually sent in the name of TradeAsia or a buyers’ name, and typical phishing emails are mainly with features:
  • Ask for your personal information, such as Member ID and passwords
  • Ask for your detailed information, including both company and personal information
  • Ask you to pay through high-risk payment methods
  • Ask you to purchase TradeAsia Gold Membership at a lower price

How to Recognize Phishing Emails?

Key features of typical phishing emails include:
  • General Greetings
    Most fraud emails start with extremely friendly general greeting, such as “Dear friends” or “Dear TradeAsia member.”
  • Fake Email Address and Website Addresses (URLs)
    Fraudsters typically send emails with fake email addresses, even some of them appear to be real. Also, fraudulent emails usually enclose website addresses (URLs) that link to fake websites that ask for your personal information. Please always be aware that if TradeAsia send you email or request any information, we’ll direct you back to TradeAsia site at www.eTradeAsia.com.
  • Stress Urgency of Your Account Status
    Some fraudulent emails claim that your account is suspended and you need to provide personal information, such as member ID, password or credit card details with no reasonable explanation.
  • Reference to the TradeAsia Terms of Service.
    In phishing emails or websites, fraudsters constantly refer to the TradeAsia Terms of Service in order to appear legitimate and authoritative. Please contact us by email to contact_us@etradeasia.com if you have any inquires to counter this situation.

How to Deal with Phishing Email

Vigilance is the best line of defense. Never click any link or button that seems suspicious. If you suspect the website you're on is a fake website, please enter an incorrect member ID, email and password at least three times. If you are able to sign in to this incorrect account, leave this website immediately to prevent from further frauds.

What to do if you were phished

For Supplier:
Step 1:
Inform all your customers that your account had been phished and ask them not to make any payment to any account without your prior authorization. If payment had already been made, please ask the buyer to notify the bank of the fraud and let the bank block the transfer immediately.
Step 2:
Revise your TradeAsia account details:
  • Change your email address
  • Reset your account password (If you were unable to sign in to your account due to any phishing activities, please contact us at contact_us@etradeasia.com to change your email address and password.
  • Remove your sub-accounts or the email addresses of other sub-account holders (if applicable)
  • Delete products that were not displayed by you (if applicable). Scammers may use your account to display their products.
For Buyer:
Before making any payment, please confirm the recipient's account information with the supplier via instant messenger or phone. During the trading process, please pay special attention to the supplier's email address and make sure that their email address is consistent and unchanged. Fraudsters may pretend to be the supplier and send you emails using the address with high similarity to the supplier's original address. For instance, they may change "0" into "O" to make it look like the real address.

Suspected Member List

The following are suspected members due to being involved in fraud issue or other illegal conducts reported by TradeAsia user. As a leading B2B online marketplace, TradeAsia makes every effort to provide a safe trading online. If you encounter any dispute and fraud on eTradeAsia.com, it’ll be greatly recommended that you contact us with detailed information. We’ll update it in our Suspected Member List.

Company Name Country Membership Type E-mail Complaint Date Remarks
SHANGHAI H&L INDUSTRY CO., LTD. China Free Member robert@chinahookandloop.com 2017/11/16 Infringement
HK Apollo Technology Co. Ltd Hong Kong Free Member sales8@appollotech.com 2017/5/19 Faudulent Issue
Lpearls Company China Free Member yglpearls@aol.com 2016/10/18 Products delivered in bad condition
Haruitai Metal Products Co.Ltd. China Free Member cnsdqdsf@163.com
cndapeng@gmail.com
LWL5@163.com
2016/8/4 Products delivered in bad condition
-- China Free Member kelly19880811@live.com 2016/8/1 Products not delivered
-- China Free Member Lowrance@stonefirstco.com 2016/3/1 Infringement
Xingtai Dali Bicycle Co Ltd China Free Member dalicheye@live.cn
sunshine206@live.cn
gaojianbo1970@163.com
2013/9/13 Products not delivered
Xiamen HongZhanXing Co Ltd China Free Member info@hzxco.com 2012/12/22 Products not delivered
Shijiazhuang Benyu Chemical Manufacturer China Free Member info@benyuchem.com 2012/12/5 Products not delivered
Shenzhen kunda trade co.,ltd China Free Member andy@huayaobiz.com 2012/11/26
Lensa Grafita Indonesia Free Member cs@lensagrafita.com 2012/8/31
international useful cooperation China Free Member sales03@dliuc-chem.com 2012/8/2 Deliver fake products
Dalian Dingwang Chemical Groups Limited China Free Member joice@dldwchem.com
krissy@dldwchem.com
2012/8/2
TIANJIN CHANGFU CHEMICAL CO.,LTD China Free Member nancy@tjcfchem.com
rainny.ma@tjcfchem.com
may.li@tjcfchem.com
qing@tjcfchem.com
2012/7/20 Products delivered in bad condition
DALIAN Yili CHEMICALS CO LTD China Free Member dlyl-sydney@vip.163.com
dlyl-david@vip.163.com
2012/6/26 Products delivered in bad condition
DALIAN Yili CHEMICALS CO LTD China Free Member dlyl-sydney@vip.163.com
dlyl-david@vip.163.com
2012/6/8 Products not delivered delivered
Qinhuangdao Jianqiao Chemical Co,.Ltd China Free Member sales03@jianqiaochem.com 2012/6/2
ChuCai Trade Co., LTD China Free Member guang@sjzchucai.com
hua@sjzchucai.com
candy@sjzchucai.com
fkelly@sjzchucai.com
2012/4/1 Products not delivered delivered
Tianjin Maker Chemical Industry Co, Ltd China Free Member ella@makerchem.com 2012/3/30 Products delivered in bad condition
Click Surveying Indonesia Free Member sales@clicksurveying.com 2012/3/19
Menggeer Metal Material ( Tianjin ) co.,ltd China Free Member commercial@tjmenggeer.com 2011/11/25 Shortage in quantity
Maizi Pet Products China Free Member sales@seaskypet.cn 2011/7/28 Products not delivered
Lariskomin Store Indonesia Free Member admin@lariskomin-store.com 2011/3/1 Products not delivered
Ningbo Hi-Tech Park Jabo Electronics Co., Ltd. China Free Member sevens@jabo.com.cn 2010/9/8 Products delivered in bad condition
Nesis SHOES Manufacturer Imp.Exp.Ltd.Co. Turkey Free Member info@nesishoes.net 2010/9/5 Products not delivered
Optimal sources trading limited Hong Kong Free Member stc991@stc991.com.cn 2010/7/9 Products not delivered
Sunflower baby Shoes Co.,Ltd China Free Member sale@shoesflower.com 2010/7/6
Panca Rama Indonesia Free Member sales@pancarama.com 2010/7/6 Products not delivered
Taizhou Kaiji Plastic Mould co ltd China Free Member linachen@chinakaiji.cn 2010/6/24 Products delivered in bad condition
IndoRetail International Indonesia Gold Member sales@indoretailstore.com 2010/6/19 Products not delivered
Lam Maju Electronic Indonesia Free Member order@lammaju.com 2010/5/20 Products not delivered
NANJING HUAYAO TRADE CO China Free Member andy@huayaobiz.com 2010/5/3 Products not delivered
PT LIKE CYCLE Indonesia Free Member saleslikecycle@plasa.com 2010/3/31 Products not delivered
Martle Store Ltd Indonesia Free Member raymond.cristian@inbox.com 2010/3/18 Products not delivered
CV. Ayahanda Indonesia Free Member purchase@ayahandaonline.com 2010/3/13 Products not delivered
PT. Rentro Digital Indonesia Free Member sales@rentrodigital.com 2010/1/17 Products not delivered

Copyright infringement

Copyright infringement is the violation, piracy or theft of a copyright holder's exclusive rights through the unauthorized use of a copyrighted material or work. If you found out that someone is using your company logo or selling products on TradeAsia that are not authorized by you/ agents or the law, please provide us your formal certificate of grant of patent of related products and the following details and email us: contact_us@etradeasia.com

The Seller/Company Item Number Infringing URLs

 

 

 

 

 

 

 

 

 

 

 

 

We’ll remove the listed infringing items/accounts from our service as soon as we confirm your patents.

Contact Us

If you can’t find the answers from FAQ above, please feel free to contact us, we will get in touch with you as soon as possible.