If you have a problem or the hair color or texture is not what you ordered afterreceiving the wig unit, You can exchange the wig in one month after you get the wigand you can send back to us and bearing the return shipping charges. But before youreturn back, must be ensure the wig in the original condition as it was sent to you.If the wig has been altered in any way, then we cannot do an exchange! This includes but is not limited to any of the following: ◆ DO Not Cut the Lace ◆ DO NOT Rip or Tear the Lace ◆ DO NOT Put any kind of Chemicals on the Wig Unit ◆ DO NOT Wear the Wig Unit ◆ DO NOT Put Glue or Tape on the Wig Unit ◆ DO NOT Put Products on the Wig Unit ◆ DO NOT Wash or Condition the Wig Unit ◆ DO NOT Dye the Wig Unit.do not change texture. ◆ DO NOT Perm or Put Relaxer on the Wig Unit ◆ DO NOT Style or Cut the Hair of the Wig Unit ◆ DO NOT Destroy or Lose any of the Original Packaging ◆ DO NOT Try to Correct the Problem Yourself Prior to Calling Us Pls write "10$" value and " sample of synthetic hair wigs" on courier sheet in order toavoid customs tax (if high value , we can not accept return )